Operations & Customer Service Officer, E-Commerce

We are currently seeking an E-Commerce Officer to join our young and energetic team. For joining our retail brand DETERMINANT, you will be responsible for managing our e-commerce website and other potential online sales platforms, customer service and support, product listing, inventory control and logistics, and assisting with marketing campaigns and website optimization.


  • Responsible for daily eCommerce operations including but not limited to CMS maintenance, product & content updates, sales & performance analysis, customer services, logistics & stock level monitoring
  • Work closely with internal parties such as Supply Chain, Merchandising, Customer Services and Marketing team to achieve business goals & maintain daily operation support
  • Collaborate with IT / external vendors on website enhancements and issue resolutions
  • Compile sales, traffic and promotion reports & competitor analysis regularly
  • Timely response to customer enquiries on products, and order status and provide after-sales services in a professional manner via Digital (WhatsApp, platform chat, social media)
  • Assist to develop and maintain processes to improve omnichannel shopping experience and journey flow in an efficient way
  • Assist on ad-hoc tasks per business needs

Qualifications and Requirements:

  • Degree holder in marketing or business-related discipline
  • Minimum of 1 year of experience in E-Commerce or related industry
  • Proficient command of written and spoken English and Chinese
  • Detail-oriented, self-motivated, and able to work independently
  • Excellent time management and task coordination skills – Immediately available is an advantage

5 days work at Wan Chai, medical, performance bonus, 18 days Annual Leave.

Salary Range (18000 – 22000) / Month

We offer an attractive remuneration package including 5-day work and other benefits to the right candidate.

All information received will be kept in strict confidence and only for employment-related / hiring purposes.

We are still recruiting for this position, and are you suitable for this Operations & Customer Service Officer with E-Commerce experience? and please describe “What makes you a good candidate for this position?”

Interested and qualified parties please send full resume including current salary, expected salary and availability to our recruitment email: hr@sunjob.com.hk

Please call us at +852 2334 8870 for any hiring inquiries.

Or click WhatsApp recruitment

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recruiting one E-Commerce, Operations & Customer Service Officer

To apply for this job email your details to hr@sunjob.com.hk

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